The Future of Mental Wellbeing Support
Mission
Leverage the power of lived experience to transform how we self-manage our mental wellbeing.
Voice of Health is a preventative mental health organisation that has developed a platform in the form of a mobile app which provides a safe place where users can talk one-on-one with a trained Active Listener who understands them, utilise well-being tools and develop strategies to self-manage your own mental well-being.
Our preventative mental health solution offers greater convenience, accessibility, affordability, scalability and support while never letting go of the human element that cannot be replaced by technology.
My Role
Co-designed mental health and human-centred scalable solutions and mobile app currently used in over 40 countries.
Head of product management, strategy, design and roadmap from MVP to Full-Scale Product
Developed a multi-sided marketplace where users connect with Active Listeners for preventative mental health support
Organisation leadership, business strategy and fulfilling our vision using data insights and human experience to drive decision making
User Experience (UX) Research, insight analysis, strategy, prototyping and design
Qualitative and quantitative data research, management, visualisation and monitoring of relevant KPI's (incl. 24min+ average session engagement time, over 2x the average of other similar social platforms and a 95 Net Promoter Score for the supporter training package)
Manage a cross-functional teams of designers, engineers, and offshore developers
Cultivated an inspiring and uplifting workplace culture empowering growth, operational efficiency and performance
Technology Integration including AI/Machine Learning, Web3 and Blockchain.
Developed an Active Listener Training Course and mentor program that has currently has 1,950+ active enrolments
Established 25 organisational partnerships including Monash and Deakin University and managed stakeholders
Conducted over 320 Active Listening Workshops and grew a 280-person cohort of volunteer Active Listeners supporters
Systems Used
My time as a founder of Voice of Health has helped me develop a diverse skill set and proficiency in a number of platforms.
This includes, but is not limited to Amazon Web Services and Firebase for cloud computing and database management, Figma and Sketch for UX/UI design and prototyping, Jira for project management, Slack for team communication, Intercom for customer support and engagement, Contentful for in-app content management, Sendbird for messaging functionality, Thinkific for course creation and Canva for graphic design.
Partnerships Formed
I am very grateful for the opportunity to have partnered and worked alongside a long list of amazing organisations and individuals. I wish I could showcase them all but have included some of them below.
Problem Being Solved
An epidemic of loneliness with 1 in 4 Australians reporting feelings of loneliness.
Crisis Helplines inundated with calls where only 1 in 5 calls are people in crisis and the rest simply want someone to confide in.
Long wait times for mental health professionals with 90% of APS members reporting increased wait times and half reporting at least 3 month wait times.
70% of individuals facing mental health struggles are not seeking support due to the barriers
Our Solution
A human-centred platform co-designed through lived experience that facilitates meaningful human connections between Users and trained Active Listeners who provide empathic preventative support.
It aims to eliminate barriers of entry to receive support and provide a safe place for individuals to confide in someone.
What We’ve Built
A multi-sided marketplace between users and trained Active Listeners
Uniquely scalable platform that leverages and integrates latent lived experience.
Equally accessible and streamlined user journey to receive one-on-one ongoing support.
Utilises user-centred design to encourage self-management.
Advanced backend architecture capable of handling rapid growth and data security.
Generates realistic impact measurements by harnessing multiple data sets and creating data visualisation models
Active Listening Course
Active Listening is one of the greatest skills to achieve true empathy and can provide someone struggling with tremendous value by enabling them to work on their own difficulties in the company of a caring empathic listener.
Voice of Health developed a free Active Listening Training Course that teaches you everything you need to know about this important skill.
We have had over 1,600 enrolments in the course, with more amazing individuals enrolling everyday.
Designing every step of the journey
Given the complex nature of human psychology and behaviour when working in the mental health space, I was responsible for developing a user experience (UX) and design (UI) that balanced elements of practicality, support, simplicity and risk mitigation.
“It’s been amazing to have an Active Listener there to support me because they know what I’ve gone through and it’s someone to relate to. There are not a lot of people who understand what it’s like.”
“It’s a place where you can feel comfortable just talking about what’s going on, and what you’ve been through, and you can feel secure and not feel scared that people will judge you, because they’ve been through the same thing and will be supportive. It’s a comfortable environment.”
“It makes you feel good about yourself when you help other people. It’s been so rewarding to know I am part of a community that I can help support.”
